Terms of service

Arkalife is operated by Ratnatraya Holdings, a partnership registered in Bengaluru, Karnataka, India. You can reach us at privacy@arkalife.ai.

You must be at least 18 years old to create an Arkalife account. Children can appear in Arkalife only as profiles managed by a parent or legal guardian, as described in section 5.

Arkalife is a place to keep your family's lab reports, health records and insurance policy documents, and to see how results change over time. It reads the documents you upload, shows you what they say, and lets you ask questions about them.

Arkalife is not a doctor, a clinic, a laboratory or an emergency service. The app shows values, the reference ranges your lab printed, and trends. Chat can explain in plain language what a result commonly means, as general education tailored to the profile you are asking about. It does not diagnose conditions, prescribe or adjust medicines, or tell you how urgent something is.

Nothing in Arkalife replaces advice from a qualified doctor. Do not start, stop or change any treatment because of something you read in Arkalife without speaking to your doctor. In an emergency, call 112 or go to the nearest hospital.

You can keep records for other people. When you add an adult, you confirm that you have their permission to store and view their records. When you add a child, you confirm that you are their parent or legal guardian and consent on their behalf. You are responsible for those confirmations being true.

You are also responsible for keeping your Google account secure, since that is how you sign in to Arkalife, and for the accuracy of what you tell us.

When you share a profile into a family, every member of that family can see it, and adult members can add to or change it. Only share into a family with people you trust with that information. Any member can leave a family, and takes their own profile with them.

On paid plans you can create a share link to an emergency card. Anyone who has the link can open it without signing in until it expires or you revoke it. You decide who receives a link, and you are responsible for sharing it only with people who should see it.

When you upload a report or policy, Arkalife uses an AI model to read it and prepares a draft. Nothing from a lab report is saved to your record until you review the draft and confirm it. AI can misread a document, so check each draft against the original before you confirm. Arkalife always keeps what the lab printed alongside anything it standardises.

We work hard to be accurate, but we do not guarantee that an extraction, a unit conversion, a chart or a Chat answer is free of errors. Your original documents remain the authoritative record.

Arkalife can read your insurance policy documents and explain what they say. We do not recommend, compare for purchase, sell, refer or broker insurance, and we are not paid by any insurer. Arkalife does not sell, refer or intermediate insurance. Your insurer's policy wording is what governs a claim.

Arkalife has a free Basic plan and paid annual plans. Current plans, limits and prices are listed on the pricing page. Prices include GST, and we issue a tax invoice for every payment.

• Paid plans are billed yearly through Razorpay using a UPI AutoPay mandate, and renew automatically each year until you cancel.
• If you subscribed at an early-bird price, you keep that price for as long as that subscription stays active.
• You can cancel at any time. Your plan continues until the end of the period you have paid for and then moves to Basic. We do not refund the current period, except where the law requires it or where we have charged you in error.
• If a renewal payment fails, we allow 7 days to resolve it. After that your plan lapses.
• A lapsed or downgraded account loses capacity, such as new uploads, questions and adding people, but never loses access to read or export records already in it.
• We will tell you at least 30 days before a price change applies to your subscription.

You agree not to:

• upload records of anyone you do not have permission to keep records for;
• upload anything unlawful, or anything that infringes someone else's rights;
• try to access another person's account or data, or probe, scan or break the security of Arkalife;
• scrape, copy or resell the service, or reverse engineer it except where the law allows;
• use automated means to overload the service or get around its usage limits.

If you find a security problem, please tell us at security@arkalife.ai instead.

Your records belong to you. You give us permission to store, process and display them only so that we can provide Arkalife to you and to the people you share with. We do not sell your information, and we do not use your health records for advertising.

Arkalife itself, including its software, design, dictionary of markers and written content, belongs to us. These terms do not give you any rights in it beyond using the service.

You can delete your account at any time from the app. Your account is frozen straight away and permanently deleted after 30 days. Signing in again within those 30 days cancels the deletion. Profiles another person has claimed as their own stay with that person. We keep tax invoices for as long as GST law requires.

We may suspend or close an account that seriously or repeatedly breaks these terms, or where the law requires us to. Unless the law prevents it, we will tell you why and give you a chance to export your records first.

We provide Arkalife as it is and as it is available. We do our best to keep it running and your records safe, but we cannot promise it will always be available or error-free.

To the extent the law allows, we are not responsible for indirect or consequential losses, or for decisions made on the basis of information in Arkalife. Our total responsibility to you for any claim is limited to the greater of the amount you paid us in the 12 months before the claim and ₹1,000.

Nothing in these terms limits any right you have under the Consumer Protection Act, 2019, or any responsibility that cannot be limited by law.

We may update these terms as Arkalife changes. For a material change, we will tell you in the app or by email at least 30 days before it takes effect. If you keep using Arkalife after that, the new terms apply. If you do not agree, you can cancel or delete your account.

These terms are governed by the laws of India. The courts at Bengaluru, Karnataka have jurisdiction over any dispute, subject to your right to approach a consumer commission where the law allows.

If you have a complaint about Arkalife or about how we handle your information, contact our Grievance Officer, Kanika Agarwal, at privacy@arkalife.ai. We acknowledge complaints within 24 hours and aim to resolve them within 15 days.